SAP COMMERCE CLOUD

What is SAP Commerce Cloud?

SAP Commerce Cloud is a powerful, enterprise-grade commerce solution designed for B2B, B2C, and B2B2C businesses. It empowers brands to deliver seamless, intelligent experiences across digital and physical touchpoints, enabling customers to engage — anywhere, anytime, on any device.

Built for today's experience-led, channel-less world, SAP Commerce Cloud goes beyond traditional omnichannel models. It merges online and offline, web and mobile, social and in-store into a unified, consistent journey.

SAP Commerce Cloud (formerly SAP Hybris) is part of the SAP Customer Experience (CX) Suite, which includes:

SAP Marketing Cloud
SAP Sales Cloud
SAP Service Cloud
SAP Customer Data Cloud

Together, they form a connected ecosystem to manage engagement, commerce, and loyalty — all backed by SAP’s trusted enterprise core.

SAP has been recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Digital Commerce for the tenth consecutive time. SAP remains the only vendor consistently recognized 10 times since 2014.

BUSINESS CHALLENGES

Running a digital business today means navigating soaring customer expectations, fierce competition, and a rapidly evolving technology landscape. It’s no longer just about being online — it’s about delivering personalized, high-performing, and secure commerce experiences at scale.

Today’s challenges include:

Hyper-personalization demands across devices and touchpoints
Performance expectations with zero tolerance for delays
Cybersecurity threats and the need for enterprise-grade protection
Scalability pressures during traffic spikes and promotional events
Complex customer journeys that span channels and contexts
Integration complexity across systems, tools, and data silos

SAP Commerce Cloud solves these challenges by combining robust out-of-the-box capabilities with flexible architecture, enabling your business to adapt quickly, scale confidently, and deliver consistently across every customer interaction.

One Complete Solution

All capabilities and modules are seamlessly integrated — no patchwork needed. From storefront to fulfillment, everything works as one.

Composable & Flexible Architecture

Modern microservices and API-first architecture enable you to extend and innovate faster, whether you're launching a new feature or integrating a third-party service.

Industry Accelerators & Templates

Accelerate your go-to-market with pre-built, industry-specific capabilities for both B2C and B2B — built on best practices and proven UX templates.

Native Integration with SAP Ecosystem

Out-of-the-box integrations with SAP S/4HANA, SAP ERP, SAP Customer Data Cloud, and SAP Marketing Cloud ensure your operations run smoothly — with data in sync across all touchpoints.

Built-In Security & Performance

Hosted on SAP Commerce Cloud in Public Cloud (CCv2) with auto-scaling, enterprise-grade protection, and global CDN delivery for speed and resilience.

OUR APPROACH

At INK IT, we bring deep expertise in delivering experience-led commerce solutions using the SAP Commerce Cloud Suite — across industries and business models.

With successful implementations across SAP S/4HANA, SAP Sales & Service Cloud, SAP Marketing Cloud, and SAP Customer Data Cloud, we help organizations create a truly connected customer experience — where every interaction feels seamless, smart, and contextual.

Here’s how we help you succeed:

End-to-End CX Expertise across SAP CX portfolio (Commerce, Sales, Service, Marketing, and CDP)
Pre-built, Integrated Demo Environments that bring real customer journeys to life
Hands-On, Outcome-Focused Delivery Team with deep technical and industry experience
Accelerated Implementations using industry best practices and reusable templates
Customer-Centric Thinking to help you design commerce that converts and retains

Whether you're modernizing your existing digital platform or building a new foundation for channel-less, intelligent commerce — INK IT is your partner to bring it to life.

Need more info? It’s simple.

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